Return Policy
Effective: 7/3/25 4:00 pm MT
Are your RMPP Booties Too Small? (Read this first)
RMPP booties are snug and they are impossible to get on without using our doggie shoe horns. Before initiating an exchange or return, please make sure you are putting the booties on as we demo in this video. If you are using the shoe horns and can get the booties on, they are likely the right size. Sizing up is typically the difference between the boots staying on or falling off.
We want your pup to be comfortable and protected. If you need to make a return or exchange, please review the details below.
Returns
We accept returns of unworn, unused items in original condition within 14 days of delivery.
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Original shipping costs are non-refundable.
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A flat $7 return shipping fee will be deducted from your refund unless the items received were defective or damaged.
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Items must be returned in original condition, with all original packaging, and must be clean and free of fur.
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Returns received outside the 14-day window or showing signs of wear (including fur, dirt, or missing packaging) will not be accepted.
- Please allow up to 5 days for us to process your refund after receiving your return.
Boots must be in brand new, not-worn-outside condition, free from fur/lint, with attached neoprene shims tucked back in. Please do not tuck the shoe horns into the booties.
To initiate a return, please visit our Returns Portal
Exchanges
Need a different size? We offer one free exchange per order.
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Exchange requests must be submitted within 14 days of delivery and returned within 30 days of delivery.
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Boots must be unused, clean, free of fur, and returned with all original packaging.
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Additional exchanges are subject to a $7 shipping fee.
We understand that it's necessary to try on the boots, but please take care to do this indoors on clean floors.
To initiate an exchange, please visit our Returns Portal
Additional Information
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Please try boots on indoors to assess fit. Worn, dirty, fur-covered, or unpackaged items cannot be returned or exchanged.
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Final sale items are not eligible for return or exchange.
- If you have any questions on size or fit, please send an email to: woof@rockymountainpawprotection.com. Include one photo of your dog IN the boots. It is best taken from the side with your phone on the ground so that it's level with his/her paws. Please include the breed, weight, and gender of your pup.
How to Start a Return or Exchange
To initiate a return or exchange, please visit our Returns Portal
Product Use Disclaimer
At Rocky Mountain Paw Protection, we design our boots to provide comfort, protection, and durability for your dog’s paws. However, proper sizing, fit, and gradual acclimation are essential to ensuring a safe and successful experience.
By purchasing and using our products, you acknowledge and agree to the following:
- Fit & Sizing Responsibility: It is the customer’s responsibility to measure their dog’s paws accurately and select the correct size using our sizing guide. If you are unsure, we encourage reaching out before use.
- Proper Acclimation: Not all dogs take to wearing boots immediately. We recommend a gradual break-in period and close monitoring during initial use.
- Wear & Tear: Like all dog gear, our boots will naturally experience wear over time. Longevity depends on factors such as terrain, activity level, and fit.
- Liability Waiver: Rocky Mountain Paw Protection is not responsible for any injuries, discomfort, or damages resulting from improper sizing, incorrect use, lack of acclimation, or normal wear and tear. Customers use our products at their own discretion.
- Returns & Exchanges: We accept returns and exchanges for unused boots in accordance with our return policy. Boots that have been worn outside cannot be refunded or exchanged.
Our goal is to provide high-quality, comfortable, and reliable paw protection. If you have any concerns about fit or function, please reach out before use—we’re happy to help!