Return Policy

We want you and your pup to love RMPP booties, but we know getting the size right on the first try can be difficult, which is why we now offer free exchanges and returns. 

Are your RMPP Booties Too Small? (Read this first)

RMPP booties are snug and they are impossible to get on without using our doggie shoe horns.  Before initiating an exchange or return, please make sure you are putting the booties on as we demo in this video. If you are using the shoe horns and can get the booties on, they are likely the right size. Sizing up is typically the difference between the boots staying on or falling off. 

EXCHANGES  

Exchanges must be initiated within 14 days of delivery. Free exchanges are limited to one per purchase. 

To initiate an exchange, simply email us at woof@rockymountainpawprotection.com. 

Please include your order number, the reason for the exchange, and the size you’d like to exchange for. We will then create the exchange and send you a return label. 

Boots must be in brand new, not-worn-outside condition, free from fur/lint, with attached neoprene shims tucked back in. Please do not tuck the shoe horns into the booties. If the boots show signs of wear or damage they will not be eligible for exchange. We understand that you must try on the booties, but please make sure to do this inside on a clean floor and never pull on the neoprene shims as this can damage the bootie. 

Once we process your exchange, you will receive an email with new tracking information. If you’d like to expedite the exchange process, you can follow our return instructions below and make a new purchase for the correct size. 

RETURNS

Returns must be initiated within 14 days of delivery. Free returns are limited to one per purchase. 

To initiate a return, simply email us at woof@rockymountainpawprotection.com. 

Please include your order number and the reason for the return. We will then email you a return label.

Boots must be in brand new, not-worn-outside condition, free from fur/lint, with attached neoprene shims tucked back in. Please do not tuck the shoe horns into the booties. If the boots show signs of wear or damage they will not be eligible for return.

We understand that you must try on the booties, but please make sure to do this inside on a clean floor and never pull on the neoprene shims as this can damage the bootie. 

If your return is approved, you will be notified and your refund will be processed back to the original method of payment. Shipping fees are non-refundable. Please allow 5-7 business days for us to process your return.